One Official WhatsApp Number, Your Entire Sales & Support Team
Empower 10 to 100+ agents to handle customer chats from a single verified WhatsApp Business API number with zero collision or message loss.
How Multi-Agent Shared Inbox Empowers Your Business
Enterprise-tested infrastructure engineered for sub-second execution and relentless reliability.
Central Team Inbox
Manage all customer conversations across sales, support, and billing from one unified dashboard.
Internal Private Notes & Mentions
Tag teammates internally (@agent) to consult on complex customer queries without the customer seeing.
Smart Round-Robin Chat Routing
Evenly distribute open chats across online team members based on working shifts and capacity.
Custom Contact Tags & Segmentation
Categorize contacts with custom labels, stages, and custom fields for granular segmentation.
Canned Quick Replies
Equip agents with pre-approved rich templates and keyboard shortcuts (/faq) to respond in seconds.
Role-Based Access Control
Define roles for Admins, Managers, and Agents with granular message viewing and export permissions.
Frequently Asked Questions
Can multiple agents be logged in at the same time?
Yes, multiple agents can log in simultaneously on their web browsers or mobile devices without interfering with one another.
How does round-robin assignment prevent missed chats?
BizWaz detects which agents are currently marked Online and routes new inbound chats sequentially or based on current workload capacity.
Can agents write private internal notes?
Yes. Agents can toggle Internal Note mode to leave context, advice, or checklist reminders that are only visible to team members.
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